Event
Institute of Customer Service Annual Conference 2027
The Annual Conference is the UK's largest platform for customer service thought leadership and best practice. It features speakers from various industries and is for business leaders and service professionals. The theme is "The future of service - leadership in an uncertain world."
The essentials
Event details
- Dates
- 9 March 2027
- Organiser
- Institute of Customer Service
- Tickets
- USD 841
Who attends
The audience
It features top speakers from various industries and is ideal for business leaders and service professionals, from board members to managers.
As described by the organiser
Agenda themes
Topics covered
- Customer Service
On stage
Speakers
- Jo CausonCEO, The Institute of Customer Service
- Jonathan CowieCEO, Plymouth Community Homes
- Paul Morrison CBEDirector General for Immigration and Citizenship Service, Home Office
- Campbell RobbChief Executive, Canal & River Trust
- Rachel Johnson
- Joe GordonCOO, Starling Bank
- Jayne WallDirector of Central Operations, M&S
- Ant MiddleCEO, Ageas UK
- Pierre CoppinSenior Director, Strategy & Operations, Sky
- Steve Heapy
- Chris PittCEO – first direct
- Jacqueline StarrCEO – Rail Delivery Group
- Joe RichardsonOperations Director, Octopus Energy
- Sonia AstillChief People Officer – Wickes
- Suleman Alli
- Ben HanlinMagician, Businessman & Speaker
- James MittonDirector General Enterprise, Transformation Group, HMRC
- Steve HughesGroup CEO, Coventry Building Society & The Co-operative Bank
Logistics
Where to stay
Places to stay near the venue.
The Clermont
London, WC2N 5HX
The Z Hotel Trafalgar
53 Chandos Place, London
Citadines Trafalgar Square
18-21 Northumberland Avenue, London, WC2N 5EA
Hotel The Grand at Trafalgar Square
London
Club Quarters Hotel
hub by Premier Inn
110 St Martin's Lane, London, WC2N 4BA
St Martins Lane Hotel
45 St Martin's Lane, London, WC2N 4HX
Great Scotland Yard Hotel ★★★★★
3-5 Great Scotland Yard, London, SW1A 2HN
Stay on it
Get the next edition
When Institute of Customer Service Annual Conference 2027 announces its next edition, or these dates change, we read it from the organiser's own site. One email when that happens, nothing else.
Plan this event
Work out who to meet here
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