MarTech

Excellence in Customer Interaction (ECI)

This event has ended. See related upcoming events below.

The 4th Annual Excellence in Customer Interaction Summit is an in-person event set in the vibrant city of Munich, Germany, where industry leaders and innovators will gather to redefine the future of customer...

Official website

The essentials

Event details

Dates
9 September 2026 to 10 September 2026
Location
central Munich, Munich, Germany
Organiser
BINA CONF
Industry
MarTech

Agenda themes

Topics covered

  • IT & Technology

On stage

Speakers

  • Andy WilkinsChairman
  • Blanca Segura VillarHead of Customer Management, Service & Growth, Zurich Insurance
  • François GengouxHead of Omnichannel Customer Support, Belfius

Logistics

Where to stay

Places to stay near the venue.

Stay on it

Get the next edition

Excellence in Customer Interaction (ECI) has finished. When the organiser announces the next edition, we read it from their own site. Leave your address and we will forward the dates once, when they are real.

One email per announcement. Unsubscribe in a click, and we never pass your address on.

Plan this event

Work out who to meet here

Luminik sources the attendee picture for an event like Excellence in Customer Interaction (ECI), enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.

Book a 20-min walkthrough

Spot something wrong on this page? Report a correction and we will fix it.

Is this your event? Verify it with your work email: one click in your inbox proves it is yours, we approve, and the badge goes up, usually within a day. Prefer the form?

If your email matches the event's own domain, one click in your inbox completes your side; we approve and the badge goes up, usually within a day. Otherwise we check by hand, same as always.