Event

EMACS Conference 2026

EMACS is Chartwell’s Customer Experience Conference. It brings utility professionals together to exchange practical insights, explore emerging trends, and uncover strategies that strengthen every stage of the customer journey. The event focuses on six critical areas of customer experience.

Official websiteRegisterAgenda
6 days until it opens.

The essentials

Event details

Dates
22 September 2026 to 24 September 2026
Location
Hilton Atlanta, Atlanta, United States
Address
3715 Northside Parkway, Suite 3-615 Atlanta, GA 30327
Organiser
Chartwell
Tickets
USD 1395

Who attends

The audience

EMACS, Chartwell’s Customer Experience Conference, brings utility professionals together to exchange practical insights, explore emerging trends, and uncover strategies that strengthen every stage of the customer journey.

As described by the organiser

On stage

Speakers

  • Melissa Anne TroySupervisor of Residential Customer Outreach, Puget Sound Energy (PSE)
  • Maggie SuttonDigital Content Creator, EPB
  • Gray GillEPB
  • Beth JohnsonEPB
  • Sandra TilleySenior Vice President of Brand Strategies, EPB
  • Katie DavisManager, Beneficial Electrification, ComEd
  • Nayan ParikhSr Manager Customer Technology, PSEG Long Island
  • Scott EngstromChief Customer Officer, GridX
  • Andrew BarringtonDirector of Customer Service, Avista
  • Daniel SamSystems Specialist, Strategic Operations, Con Edison
  • Tatyana GorokhovaSr. Specialist, Con Edison
  • Richard BrownDepartment Manager, Strategic Operations, Con Edison
  • David JohnsonSenior Vice President, Chief Customer Experience Officer
  • Jamila JarmonManager, Growth Strategy, Electrification of Transportation, Hawaiian Electric Company (HECO)
  • Richie BiedenhamElectric Vehicle Program Manager, Cleco Power
  • Latanza AdjeiGeorgia Power Company
  • Stephenie HowardCenterPoint Energy
  • Tara MondelliVice President of Client Success, KUBRA
  • Jose AguilarPrincipal Marketing and Communications Manager

Plan the spend

Tickets

Ticket tiers, as published by the organiser:

UtilityUSD 1,495
VendorUSD 3,995

Logistics

Where to stay

Places to stay near the venue.

Stay on it

Get the next edition

When EMACS Conference 2026 announces its next edition, or these dates change, we read it from the organiser's own site. One email when that happens, nothing else.

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Plan this event

Work out who to meet here

Luminik sources the attendee picture for an event like EMACS Conference 2026, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.

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