SaaS
Customer Support Summit | New York
Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.
The essentials
Event details
- Dates
- 16 March 2027 to 17 March 2027
- Location
- Convene, New York, United States
- Organiser
- Customer Success Collective
- Tickets
- USD 19
- Industry
- SaaS
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Prove the strategic value of support
- Master the AI-human blend
- Harness customer feedback for growth
- Champion customer-centricity
- Build an AI-augmented knowledge base
- Drive customer loyalty
On stage
Speakers
- Anuj PandeySr Director, Technology Strategy and Operations, Customer Experience, Microsoft
- Amanda HarrisVP, Customer Support, Airtable
- Nancy Coluccio KennedyHead, Customer Fulfillment, NA, Sanofi
- Joep EvertsSVP, Customer Support, Elsevier
- Sarah SherwoodTypeform
- AJ VaughnSr Director of Support
- Thiago D. GarciaVP, Customer Experience, VTEX
- Sarah BakerSr Director, Customer Experience, TodayTix
- Tammy KernzGroup Director, Enterprise Contact Center Products, Walmart
- Jyotiram PasupalakVP, Customer Support Delivery, NetApp
- Laxmin UpadhyaHead of Digital Customer Experience
- Anthony DiorioNovartis Oncology
Logistics
Where to stay
Places to stay near the venue.
Duane Street Hotel
182 Duane Street
The Frederick Hotel
Four Seasons Private Residences New York Downtown;Four Seasons Hotel New York Downtown
27 Barclay St, New York
The Beekman, A Thompson Hotel
123 Nassau Street, New York, 10038
Warren Street Hotel
86 Warren Street, New York, 10007
Aloft Manhattan Downtown
49 Ann Street, New York, 10038
M Social Hotel New York Downtown
55 Church Street, New York, 10007
Walker Hotel Tribeca
77 Walker Street, 10013
Stay on it
Get the next edition
When Customer Support Summit | New York announces its next edition, or these dates change, we read it from the organiser's own site. One email when that happens, nothing else.
Plan this event
Work out who to meet here
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