SaaS

Customer Success Summit | Boston

Join Boston's top CS conference. Discover actionable insights on seamless onboarding, driving customer value, and stopping churn in its tracks.

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6 weeks until it opens.

The essentials

Event details

Dates
27 October 2026 to 28 October 2026
Location
The Westin Seaport, Boston, United States
Address
425 Summer Street Boston
Organiser
Customer Success Collective
Industry
SaaS

Who attends

The audience

_Boston_ Learn directly from the CS leaders who are challenging convention and setting a new benchmark .

As described by the organiser

Speaking

Call for speakers

This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.

View the call for speakers

Agenda themes

Topics covered

  • Next-gen CS operating model
  • Agentic AI
  • Revenue expansion
  • Accelerating time-to-value
  • Scaling beyond headcount

On stage

Speakers

  • Frank MurphyDirector, Customer Success, Cisco
  • Sarah GrobVice President of Customer Success, Mastercard
  • Stephanie TropeaBox
  • Kimberly AyalaDirector of Customer Success, Akeneo
  • Anton LisnychyiGlobal Head of Customer Success, Numerix
  • Emma McHughDirector of Customer Success US, TechWolf
  • Jamie WernetSenior Director, Enterprise Success and Services, Greenhouse Software
  • Nicole LokeyVP, Customer Success, Signal AI
  • Maya CalabreseHead of Customer Experience, Supply Wisdom
  • Justin HesterCognite

On the floor

Sponsors and partners

  • Pylon
  • Quivly
  • OnRamp
  • Gainsight

Logistics

Where to stay

Places to stay near the venue.

Stay on it

Get the next edition

When Customer Success Summit | Boston announces its next edition, or these dates change, we read it from the organiser's own site. One email when that happens, nothing else.

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Plan this event

Work out who to meet here

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