MarTech
Customer Experience Management Africa Summit (CEM Africa Summit)
The CEM Africa Summit is a premier event focused on driving customer experience transformation across the continent. It brings together industry leaders, innovators, and disruptors to address CX challenges and shape the future of customer engagement.
The essentials
Event details
- Dates
- 10 November 2026 to 11 November 2026
- Location
- NH Hotel, Sandton, Cape Town, South Africa
- Organiser
- VUKA Group
- Industry
- MarTech
On stage
Speakers
- Marnitz Van HeerdenHead of Customer Experience, Discovery Limited
- Omowunmi AkingbohungbeExecutive Director, Absa Bank Mauritius
- Shaun EdmestonDirector of Customer Experience, Institute of CX - Kenya
- Wavi MungalaBoard Director
- Martin UrrutiaHead of Global Retail Experience, The LEGO Group
- Bruce WhitfieldBruceWhitfield.com
- Khensani NobandaGroup Chief Marketing Officer, Nedbank
- Aliyah AllieExecutive Head, By Dis-Chem
- Zahirah VariawaFounder, The Fourth Thread
- Rashid ToefyOne Day Only
- Laurian VenterDirector, PEP
- Peter FortuneHead of E-commerce & Digital, Airports Company South Africa (ACSA)
- Laurene LessGroup Executive Corporate Services, JSE
- Grace BrownFormer Head of Customer Experience and Client Services, RMB
- Mumbi OdameHead: Client Experience Design, Santam Insurance
- Khwathelani TshikovhiHead Santam Experience and Client Care, FNB
- Francois RetiefHead of Customer Experience, WooCommerce Job Thomas
- Richard EberleinExecutive: Growth & Engagement, Equity Group Holdings
- Richie SobayeniGroup Head of Customer Experience Design, Nedbank
On the floor
Sponsors and partners
- NICE
- QuestionPro
- 1Stream
- Infobip
- SingleInterface
- Verint
- 2Ring
- Clickatell
- Creatio
- InQuba
- Peach Payments
- Shadow Global Smoke
- Afrizan
- People Intelligence
- Boomerang BPO
- Kunye
- Cloud SmartenUp
- XMwize Solutions
- Yazi CX Report
- Rogerwilco
Stay on it
Get the next edition
When Customer Experience Management Africa Summit (CEM Africa Summit) announces its next edition, or these dates change, we read it from the organiser's own site. One email when that happens, nothing else.
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