Event

CCW UK Summit

The CCW UK Summit is an event focused on delivering a unified customer experience by addressing challenges such as fragmented data, organizational silos, legacy systems, and privacy expectations. It is designed for leaders, innovators, and practitioners in customer experience and related fields.

Official websiteRegisterAgenda
8 months until it opens.

The essentials

Event details

Dates
10 May 2027 to 12 May 2027
Location
Novotel London West, London, United Kingdom
Organiser
IQPC
Expected attendance
300

Agenda themes

Topics covered

  • Scaling AI, automation and productivity gains
  • Data unification, insight and customer understanding
  • Workforce transformation, skills and change adoption
  • Personalisation, engagement and growth
  • Omnichannel delivery and continuous journey improvement

On stage

Speakers

  • Mo NuurHead of Customer Product, E.ON Next
  • Costa DelisDirector, Customer Experience UK, Jaguar Land Rover
  • Sarah DurberVP of Customer Success, PensionBee
  • James HewitsonManaging Director Head of Customer Support, HSBC
  • Alex HornbyNorthern
  • Zack WraggSenior Product Owner–Digital Commerce Transformation, Merlin Entertainments
  • Emma WardleExperian
  • Anna GradilDepop
  • Aimie JagoVodafone Ltd
  • Claudia Nicholls-MagielsenExecutive Director of Marketing, Fundraising and Engagement, Cancer Research UK
  • Jo FoxallCustomer Experience Director, Transport for Wales
  • Stephanie GordonHead of Global CX, Wayfair
  • Jordan AnglinCX Channels Excellence Manager, Vodafone UK
  • Barry CooperHead of Customer Success SMART Currency FX
  • David JonesHead of Consumer UK, PayPal
  • Fola OlafareCustomer Service Delivery Manager, Transport for London
  • Hady KhalafChief Capability Officer Bel
  • Brian FlanaganGlobal Head of Public Websites, HSBC
  • Bukola OdunaiyaSenior Integrated Campaigns Manager, Expedia Group
  • David EnwrightMarketing Director, Post Office Ltd

On the floor

Sponsors and partners

  • 8x8
  • Verint
  • Ace Waves
  • Automaise

Logistics

Where to stay

Places to stay near the venue.

Stay on it

Get the next edition

When CCW UK Summit announces its next edition, or these dates change, we read it from the organiser's own site. One email when that happens, nothing else.

One email per announcement. Unsubscribe in a click, and we never pass your address on.

Plan this event

Work out who to meet here

Luminik sources the attendee picture for an event like CCW UK Summit, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.

Book a 20-min walkthroughSee the 4 sponsors listed

Spot something wrong on this page? Report a correction and we will fix it.

Is this your event? Verify it with your work email: one click in your inbox proves it is yours, we approve, and the badge goes up, usually within a day. Prefer the form?

If your email matches the event's own domain, one click in your inbox completes your side; we approve and the badge goes up, usually within a day. Otherwise we check by hand, same as always.